Frequently Asked Questions


Our centre does not provide crisis services. If you are experiencing an emergency, please contact one of the resources below, or visit your nearest hospital emergency room.

  • Crisis Outreach and Support Team (COAST): 905-972-8338 (Hamilton)

  • Crisis Outreach and Support Team (COAST): 1-877-825-9011 (Halton)

  • Ontario Mental Health Helpline: 1-866-531-2600

  • Telehealth Ontario: 1-866-797-0000

  • Kids Help Phone: or 1-800-668-6868

Please arrive about 10 minutes early for your initial appointment in order to review our privacy policy, and fill out some intake and consent forms.

When you arrive at our office please feel free to have a seat in the waiting area and someone will meet you at your scheduled appointment time.

Your privacy and comfort are a priority. If there is anything you need to know prior to arriving, please do not hesitate to ask us.

Psychological services are not covered by OHIP. Our fees are at or below the rate in the region (by also considering the rate suggested by the Ontario Psychological Association). Our services are reimbursed by extended health care insurance, similar to physical therapy or dental services. Whatever is not reimbursed by your insurance company is claimable as a tax deduction on your income tax as a medical expense.